Doulton Water Filters - Return Policy
If you did not purchase your filter from this site and want
to return it, please contact the site, dealer or store from which you purchased the filter
for return policy and authorization.
If you purchased your filter from this site and need return
information, please read the following:
We Know You Will Love Your New
But Just In Case... Here's How To Return Your Unit
- All shipments have been checked twice and packaged with care
to insure safe arrival to our customers. However, sometimes packages can become damaged in
shipment. Please inspect your shipment promptly and report any shipping damage or
shortages to us within 2 (two) days of receipt.
- Save the original shipping carton in case an inspection is
necessary by the carrier.
Return Authorization Number
- We must be notified by email within 30 days of receipt of goods
for return or exchange eligibility.
- Email us
for a Return Authorization Number.
- All returned merchandise must be received in undamaged
- Merchandise received at our facility without an RA# clearly
marked on the box will not be accepted. Therefore, credit cannot be issued.
- Merchandise with an RA# must be received by us within 15 days
of issuance of RA#.
- Any returned or refused delivery of products are subject to
any necessary rebuilding of returned item to "as new" condition and may result
in a restocking and rebuilding charge of up to 25% of total price.
- Shipping expenses are not reimbursable on any returned or
- On all free shipping orders our shipping costs are also
- You must insure the unit for your FULL purchase price plus
- If the unit is damaged in return transit, we will notify you
and you must file a claim with UPS.
- We cannot issue a credit or refund on returned goods received
damaged by a carrier. You must settle the claim with the carrier.
Sign Return Policy
If you return your merchandise, you must print and sign a
copy of this policy and return it with your merchandise. (If your printer is unavailable,
sign a note stating you have read and agree with the return policy.)
I have read and agree to this policy.
PO Box 305
Rexford MT 59930
is an authorized dealer of
Doulton Water Filters.